Frequently Asked Questions

Answers

1. Do you ship internationally?

   We are proud to offer our unique and extraordinary pieces to the world. All of our international orders are shipped through FedEx, fully insured. Your package is handled with the utmost care throughout the shipping process and delivery is guaranteed.

   Clients can work with FedEx to clear the package through customs and process any duties directly with them.

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2. What are your shipping terms and do you offer insurance?

   All packages are shipped and fully insured through FedEx. As always your shipping charges are free! Shipments are one hundred percent guaranteed and risk-free. Packages must be signed for at time of delivery.

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3. Do you offer fraud protection?

   We are very careful with all shipments and each and every package must go through a series of fraud protection initiatives before the package is sent out. We only ship to the billing address associated with your credit card.

   Clients that can not sign for and receive their package at their billing address can choose to pick up their package at their closest FedEx location. Clients paying via bank wire transfer can choose to ship the package anywhere. Wire transfer payments are eligible for shipment to any address.

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4. Do you charge tax for international orders?

   Value added tax (VAT) is charged to all international clients by your local customs or duties office. VAT charges are based on the location of the recipient. Please contact your local FedEx office to find out the exact rate charged at the time of delivery.

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5. What payment methods do you accept?

   We accept payments by all major credit cards such as Visa, Master Card, American Express or Discover Card. We also accept payment by wire transfer and check or money order. All check and money order payments will be subject to a 14-business day hold for fund verification purposes.

   Our preferred method of payment for all international clients is wire/bank transfer. It is the easiest and quickest form of payment. We can also take payment by Credit Card but acceptance of a Credit Card payment is subject to verification by our CC department. If the Credit Cards client information, such as billing address, cannot be verified then payment must be made by wire transfer.

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6. Do you provide certification for your diamonds?

   A full detailed Appraisal Certificate will accompany each and every item purchased from Mark Broumand. A certificate also accompanies some items from an independent company such as GIA for natural diamonds or IGI for lab grown diamonds. Please see the product detail page for availability.

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7. What is your return policy?

   Your satisfaction is our top priority. We are confident you will love your new Mark Broumand piece! If you are not 100% satisfied with your purchase, you may return it in its new, unused condition for a full refund or exchange within seven days of receiving the order. There will be no return shipping fee or restocking fee.

   Each Mark Broumand piece is crafted with exceptional care and attention to detail. Special orders, made-to-order designs, and pieces that have been customized or resized are eligible for a 100% credit toward another Mark Broumand piece. Our standard in-stock ring size is 6.5. Certain exclusions may apply—please contact us for further details.

   Your credit must be applied toward a piece of equal or greater value as your original order and cannot be transferred, combined, or applied toward a pre-existing order.

   We take great pride in ensuring that every custom design reflects your vision perfectly. In the rare event that you are not entirely delighted with your bespoke piece, our team will collaborate with you to ensure your complete satisfaction.

   Please note: Shipping charges for exchanges or returns may apply.

   Our return period is within 7 days of receiving your item. To return an order, please contact us at 1-866-676-9676 or 213-488-0073. We will email you a fully insured FedEx Two-Day shipping label and it will include instructions on how to package and ship your item from your nearest FedEx facility. Returns will be processed within a week of receipt.

   Sale and reduced price items are final sale and ineligible for an exchange or return.

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8. Do you offer financing?

   Yes, we do offer financing to clients. Please contact us for the most up to date offers from our financing partners. We also offer in house lay-away. You can place a deposit on a piece and pay on it monthly until it is paid in full and then shipped to you. There is no interest on the layaway option and timeframes are flexible. Contact us for more details.

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9. Do you do custom orders and how does the process work?

   We specialize in custom pieces and can create any piece to your desired specifications. Our professional design consultants are available to guide you step by step in order to achieve your dream ring. Our custom pieces generally take 4 weeks for completion but can be expedited. Select pieces may take longer.

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10. Are your diamonds natural or lab grown?

    We now proudly offer both lab-grown and natural earth-mined diamonds. Any of our designs with a larger center stone will come with a diamond certificate from a gemological company, like the world renowned GIA, certifying its specifications. All of our pieces will come with a detailed appraisal certificate as well.

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