Privacy Policy

Last Updated: 2025

1. INTRODUCTION

Mark Broumand Inc. (“Mark Broumand,” “we,” “us,” or “our”) respects your privacy and values your trust.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit www.markbroumand.com, communicate with us, or purchase our products and services (collectively, the “Services”).

By using our Site or providing your information to us, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Site or Services.

2. INFORMATION WE COLLECT

We collect personal information directly from you, automatically when you interact with our Site, and from third-party sources. The categories of data we may collect include:

  • Contact Information: Name, email address, postal address, phone number, and other details provided when you make an inquiry, place an order, or subscribe to communications.

  • Account Information: Login credentials, preferences, saved items, and communication settings.

  • Payment Information: Billing address, payment card details, and related transactional information (processed securely via third-party payment providers).

  • Device & Technical Information: IP address, browser type, operating system, and usage data through cookies and analytics tools.

  • Communications & Interaction Data: Records of your correspondence with us, including emails, phone calls, web chat transcripts, and SMS messages.

  • Marketing and Preference Data: Your choices about receiving promotional communications and participation in events or offers.

We do not knowingly collect personal information from individuals under 18 years of age.

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

  • To process and fulfill orders: Including billing, shipping, returns, and after-sales service.

  • To communicate with you: To send transactional updates, appointment confirmations, shipping notifications, and responses to inquiries.

  • To send marketing communications: With your consent, we may send promotional emails, text messages, or phone communications about our products, collections, or events.

  • To improve our Site and Services: To analyze usage, enhance design, and personalize your experience.

  • To comply with legal obligations: To meet tax, recordkeeping, and consumer protection requirements.

  • For fraud prevention and security: To protect our business, our customers, and our systems from unauthorized access or misuse.

We will only process your personal data for these purposes and retain it for as long as reasonably necessary to fulfill them.

4. COMMUNICATIONS & CONSENT

(a) Marketing Communications

By providing your contact details (such as your phone number or email address), you expressly consent to receive promotional and informational communications from Mark Broumand Inc. via email, phone, SMS, or other electronic means.

You may opt out at any time:

  • For emails: Click the “unsubscribe” link in any marketing email.

  • For text messages: Reply STOP to any message.

  • For phone calls: Request to be placed on our internal “Do Not Call” list by contacting us.

Consent to receive marketing messages is not a condition of purchase. We maintain records of your consent and any subsequent opt-out for compliance purposes.

(b) Transactional Communications

We may contact you regarding your orders, repairs, custom designs, or appointments. These communications are essential to providing our Services and are not considered marketing.

(c) Web Chat, Email, and Call Records

When you engage with us through web chat, email, or by phone, we may collect and retain transcripts, recordings, or related data for quality assurance, training, and dispute resolution. We do not use these communications for marketing without your explicit consent.

5. AUTOMATED TECHNOLOGIES & COOKIES

We use cookies and similar tracking technologies to improve your experience, analyze traffic, and deliver relevant content. You can adjust your browser settings to refuse cookies; however, some parts of our Site may not function properly without them.

Our use of cookies includes:

  • Essential operational cookies

  • Analytics and performance cookies

  • Advertising and retargeting cookies

6. DISCLOSURE OF INFORMATION

We may share your information only as necessary and consistent with this Privacy Policy:

  • Service Providers: Trusted vendors who assist with operations such as payment processing, order fulfillment, IT, and marketing communications.

  • Legal Compliance: When required by law, subpoena, or government request.

  • Corporate Transactions: In the event of a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity.

  • With Your Consent: If you explicitly authorize us to share information for specific purposes.

We do not sell or rent your personal information to third parties.

7. INTERNATIONAL CLIENTS AND DATA TRANSFER

While Mark Broumand Inc. operates physically in Los Angeles, California, our clients are global. If you access our Site or purchase from outside the United States, your data may be transferred to and processed in the U.S., where privacy laws may differ from those of your home country.

For clients in the European Economic Area (EEA), the United Kingdom, or Canada, we rely on your explicit consent as the legal basis for processing marketing communications. You may withdraw consent at any time.

8. DATA SECURITY

We use commercially reasonable physical, technical, and administrative measures to protect your information from unauthorized access, disclosure, alteration, or destruction. While we strive for the highest standards of data protection, no system is completely secure, and we cannot guarantee absolute security.

9. DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes described in this Policy or as required by law.

In particular, we maintain records of consent, communications, and transaction data for compliance, accounting, and defense of legal claims.

10. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have certain rights, including:

  • Access to and correction of your personal data

  • Deletion or restriction of data processing

  • Withdrawal of consent for marketing communications

  • Data portability (where applicable)

To exercise these rights, please contact us at info@markbroumand.com. We may need to verify your identity before fulfilling your request.

11. CHILDREN’S PRIVACY

Our Site and Services are intended for adults. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we learn that we have collected such data, we will promptly delete it.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date above.

Your continued use of the Site after any update constitutes acceptance of the revised Policy.

13. CONTACT US

For questions about this Privacy Policy or our data practices, please contact:

Mark Broumand Inc.

628 1/2 S. Hill Street,Los Angeles,
California 90014
Email: info@markbroumand.com
Phone: (213) 488-0073